Hi Carlos, Welcome to Gethelp!
We need more information to try to help you out, please do furnish the below details:
What are you using for email please? An email client? Which one?
Are you getting an error messages? Please do copy & paste the entire error message.
Did you clear your cache? Which browser & version are you using?
If it is webmail, have you tried a different browser?
Explain exactly how you are trying to access Email, and exactly what happens when you do.
Please do revert back with all information to provide further help.
Thanks & Regards