Hi Maryanne, Welcome to Gethelp!
Follow the steps below to uninstall and reinstall the printer/scanner.
1. Open Control Panel
2. Click on Uninstall a program
3. Uninstall the Printer/Scanner application from the list
4. Reboot your computer
5. Download and install the latest version of Adobe flash player
6. Download the full feature software and drivers, and then reinstall the printer/scanner application.
For further assistance, revert back with the exact name and model of the printer/scanner that you are using.