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virus issue in my computer and I need to fix it right away

+1 vote
virus in my computer

need to fix but do not have any money, please help
asked Oct 20, 2015 in Windows 10 by Hany wassef

6 Answers

0 votes

Hi Hany, Welcome to Gethelp!

Make sure you follow this below mentioned in order so as to clean the infections with as little work as possible. The idea is that most people won't have to go any further than the first approach in order to clean their computers of active malware.

Step 1: Enter Safe Mode. Keep your PC disconnected from the Internet, and don't use it until you're ready to clean your PC. ...

Step 2: Delete Temporary Files. Now that you're in Safe Mode, you'll want to run a virus scan. ...

Step 3: Download Malware Scanners. ...

Step 4: Run a Scan With Malwarebytes.

You should try to install Malwarebytes anti-malware program, which will clean your PC from malware, ad-ware and pop-ups.

Update and run any anti-virus (AV), anti-trojan (AT) and anti-spyware (AS) products you already have installed on your computer. Do full scans of your computer.

Record exactly the malware names, and file names and locations, of any malware the scans turn up. Quarantine then cure (repair, rename or delete) any malware found.

Hope the information provided is helpful. Revert back if you need further help.

Warm Regards,


answered Oct 20, 2015 by Norton (0 points)
0 votes


I would like to suggest you to follow these steps to remove the virus infections from your computer.

-Download and run Junk ware removal tool and restart the

-Run a malware scan using malware bytes anti malware-

-Restart the computer

-Reset your browsers For Internet Explorer.

-Open Internet Explorer and click on tools.

-Click on Internet options and click on advanced tab.

-Click on Reset

For Google Chrome first remove the extensions.

-Open Google Chrome

-At the far right, inline with the address bar, click the Menu icon Google Chrome Menu icon 

-Click on settings and at the left side you will see extensions

-Click on extensions and click on delete for all unknown extensions.

-Then click on settings and scroll down to click on show advance settings.

-Scroll down and click on the reset option to reset chrome


For Mozilla Firefox:

-Open Mozilla Firefox

-At the top above the address right click on the grey portion and select menu bar.

-Click on help from and select troubleshoot information.

-Click on refresh Firefox and click on finish

Install ad blocker on all browsers using the

-Restart the computer and check your browsers and computer now.

Hope these steps will help you to remove the virus infections from your computer and you can use your computer freely again.



answered Oct 20, 2015 by Kempton (0 points)
0 votes

Hi Hany ,

Use the ADW cleaner to remove the adwares and junkwares from your computer instantly.

ADW- Cleaner description :

AdwCleaner is a program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer.

Download Link :

Make sure you create a restore point before you use this tool.

To create a restore point

  1. Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.
  2. In the left pane, click System protection. ...
  3. Click the System Protection tab, and then click Create.
  4. In the System Protection dialog box, type a description, and then click Create

Hope you find this helpful !!

Thanks Davis


answered Oct 21, 2015 by Davis (0 points)
0 votes

Hi Hany,

Here's a simple tool you can use to remove the junkwares from your browsers.

HitmanPro 3:

HitmanPro is an anti-virus program that describes itself as a second opinion scanner that should be used in conjunction with another anti-virus program that you may already have installed.  If malware slips past your anti-virus software, HitmanPro will then step in to detect it.

Download link:

**Don't forget to create a restore point before starting the scan**



answered Oct 21, 2015 by Jacob (0 points)
0 votes

Hi Hany,

Run latest version of Malwarebytes in your computer to remove the malwares.

Link to download Malwarebytes:

 After Download the program, scan the computer using scan now option and remove the threats it found.

Restart the computer and check.

Try it out and let me know.




answered Nov 5, 2015 by Kempton (0 points)
0 votes

Hi Hany,

Here's a simple fix , try the below mentioned tool and remove the junkwares from your computer 

RogueKiller is a security tool that can be used to terminate and remove malicious processes and programs from your computer.  RogueKiller has the ability to remove infections such as ZeroAccess, TDSS, rogue anti-spyware programs, and Ransomwares.

Download link :

Hope you find this helpful



answered Nov 30, 2015 by Jacob (0 points)