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unable to print, getting error message which is offline on brosthers printer

0 votes
unable to print, getting error message which is offline on brosthers printer
asked Oct 8, 2015 in Printer by sharry dunnc

3 Answers

0 votes

Hi Sharry, Welcome to Gethelp!

Refer the below mentioned web links to troubleshoot and find the solution for the printer error that you experiencing with your system.

http://support.brother.com/g/b/faqend.aspx?c=gb&lang=en&prod=hls7000dn_us_eu_as&faqid=faq00002646_000

http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=200000022208&Keyword=offline#.VhcYpm5ll7k

http://support.brother.com/g/b/faqtop.aspx?c=us&lang=en&prod=mfcj430w_all

http://www.brother-usa.com/Support/

Revert back if you need further help.

Good Luck,

Norton

answered Oct 8, 2015 by Norton (0 points)
0 votes
Hi Sharry,

Kindly restart your printer and check if your printer is back.

You can perform a power cycle :

Follow these steps for a USB printer:

1.Switch off the printer and remove the power chord from the wall jack.
2. Remove the power chord, USB and any other wire attached to the printer.
3.Press and hold the power button for 30 seconds and then release it.
4. Attach all the chords and try printing

For wireless printer , follow the above steps and connect the wireless to the printer manually.

Happy printing!!!

If you still have any trouble in printing , please revert , make a note of the error if you get any.

Thanks

Jacob
answered Oct 8, 2015 by Jacob (0 points)
0 votes

Hi Sharry,

here's a small tip to resolve this issue ,

  1. Go to the 'Start' menu
  2. Select 'Devices and Printers'
  3. Double Click on your printer
  4. Click the link on the top right that says 'Printer: Offline'
  5. Click on 'Printer' at the top left
  6. Go down and uncheck 'use printer offline'
  7.  Happy printing

If you have any trouble , do let us know

Thanks

Kempton

answered Oct 10, 2015 by Kempton (0 points)
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