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Unable to do scan

+1 vote
While iam trying to do scan getting scanner communication error
asked Aug 6, 2015 in Printer by Mitchell

1 Answer

0 votes
Hi Mithchell,

We have analysed your problem, Seems your Scanner Device  is not communicatin with the computer. May i know whether the computer is connected through Wired or wireless?

 

If it is connected through wire, Kindly turn off your printer. Unplug all the cables and reconnect all the cables and also turn on your printer . Check now you might get the test print now.

If it is wireless, Kindly verify whether the printer is connected in our Home Network.

if it was already working fine, Do power cycle on your Router.

 

Regards

Jacob
answered Aug 10, 2015 by Jacob (0 points)
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